When the "pcAnywhere Plug-in for Windows - Install" policy runs, only the main pcASolInstaller-pcAClientInstallManager-TRACE.LOG file is created in the pcASolutionLog folder; no other log files are created. The same is true when the installer is run manually as "pcAClientInstallManager.exe /iall".
Rather than uninstalling the existing pcAnywhere 12.5.5 build 1086 product as expected, and proceeding with the remainder of the pcAnywhere Install policy actions, the pcAnywhere box product remains installed and the pcAnywhere Plug-in is not installed.
Most likely, the pcAnywhere Agent will fail to apply the pcAnywhere Settings policy, because the box product is not going to be configured to run the expected host (pcANSHost.BHF).
The original pcAnywhere Plug-in installer which shipped with pcAnywhere Solution 12.6.7, pcAClientInstallManager.exe, fails to recognize that the newest pcAnywhere box product exists.
Note: The issue discussed in this kb has been addressed in pcAnywhere solution 12.6.8 as provided in Symantec Client Management Suite 7.5 SP1 release. http://www.symantec.com/docs/DOC7355
Please refer to HOWTO82334 for the official fix for this issue for 12.6.7 it has also been included in the new 12.6.8 release. This release contains a new pcAClientInstallManager.exe which recognizes and uninstalls the pcAnywhere box product version 12.5.5 build 1086, as expected, prior to installation of the pcAnywhere Plug-in.
Following are instructions to apply the fix to each Notification Server (NS) in your environment which has pcAnywhere Solution 12.6.7:
Download the zip file from HOWTO82334 it contains the most current version of the patch. Extract the pcAClientInstallManager.exe to a temporary folder.
Overwrite the original file, \Program Files\Altiris\Notification Server\NSCap\bin\Win32\X86\pcAAgent\pcAClientInstallManager.exe, with the new file.
Update the distribution points for the pcAAgent package:
Within the Symantec Management Console, navigate to Manage > All Resources > Package > Software Package
Search for "pcAnywhere"
Right-click the item "pcAnywhere Plug-in Package" and select "Update Distribution Points"
After performing a satisfactory test, modify the target of the policy to suit your needs.
pcAnywhere Solution 12.6.7
pcAnywhere Agent 12.6.8096
pcAnywhere 12.5 SP4 (version 12.5.5 build 1086) is installed on a computer which is to receive the pcAnywhere Plug-in