PGP Universal Server Policy is not Updated on BlackBerry Device

Article Id: 156834

Status: Published

Updated On: 30-07-2012 09:23

Legacy Id: TECH194009

Products:

Symantec Products

Issue/Introduction:

When creating or modifying a PGP Universal Server policy, it is not updated on the BlackBerry device.

Cause:

Note that PGP Universal Server policy updates for the BlackBerry device will not occur until the BlackBerry device is rebooted or the Policy Cache Timeout configured on the BlackBerry Enterprise Server (BES) occurs.

Resolution:

This can be resolved by one of the following:

1. Restart the BlackBerry device by removing the battery.
2. Wait for the Policy Cache Timeout configured on the BlackBerry Enterprise Server (BES).