The Symantec Protection for Sharepoint Servers service stops when scheduled scans are executed.

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Article ID: 156820

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Updated On:

Products

Protection for SharePoint Servers

Issue/Introduction

The Symantec Protection for Sharepoint Servers (SPSS) service is stopped following a scheduled scan.

No error is displayed on the screen, only the service stops.  Once the service is stopped, this can cause file uploads to fail as well.

Resolution

Please review the following Microsoft KB document for recommended local AV file exclusions.  Please follow these recommendations as applicable to your environment.

http://support.microsoft.com/kb/952167


Applies To

Sharepoint Protection for Sharepoint installed on a server that is protected by a local AV scanner.  For example Symantec Endpoint Protection.