Issue/Introduction:
Unable to enroll to PGP Universal Server with error.
PGP Error: Unable to enroll (bad parameters, error -12000)
Cause:
This can be caused by a defect in Consumer Policy if using a Whole Disk Administrator Passphrase after upgrades.
Resolution:
This issue is resolved in PGP Universal Server 3.2.1.4461 (GA) and above. Once the PGP Universal Server has been upgraded to that version, the issue will be resolved.
A workaround exists if an upgrade is not immediately possible. This workaround will remove the entry that causes this issue without affecting any functionality of the Whole Disk Encryption Administrator Passphrase:
1. Go to Consumers -> Consumer Policy
2. Click on all policies affected and perform the following actions on each:
3. Click the Edit button under "General".
4. Click the button "Edit Preferences".
5. In the XML Preferences Editor, select the "Delete" radio button. In the Pref Name, type:
adminPassUpdateTime
5. Click Save.
6. Enrollment will now completely successfully.
Applies To
Although this issue is less-likely to occur, it has been observed after upgrading to PGP Universal Server 3.2.0.