In Control Compliance Suite 10.5.1, reports are not delivered on e-mail through CER job

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Article ID: 156804

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

While running a CER job, if e-mail notification and report delivery on e-mail is configured, only notifications get delivered and not the reports

 Error sending email notification in report refresh job! : System.Net.Mail.SmtpException: Failure sending mail. ---> System.IO.IOException: Unable to read data from the transport connection: net_io_connectionclosed.

Cause

Contrary to common belief, reports are e-mailed by DPS in reporting role and not by application server. In this case DPS was not added to the allowed list of addresses on the SMTP server properties.

 

Resolution

To resolve the issue, add the IP address of the DPS computer in reporter role to the allowed list on the SMTP server properties as shown below..

 


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