conduit.log file contains error message "Error while unlinking file" with SMSMSE 6.5.7 and later

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Article ID: 156789

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

The conduit.log file contains error messages similar to the following:
 

19 Jul 2012 09:04:13 (INFO:10148.10912): [12304] Ref file C:\Program Files (x86)\Symantec\SMSMSE\6.5\Server\bm_ruleset.2.intsig_rules.1342713580\brightmail_ref.1342713760.0.2944 is old and does not have a process attached to it and has been removed.
19 Jul 2012 09:04:13 (ERROR:10148.10912): [10248] Error while unlinking file C:\Program Files (x86)\Symantec\SMSMSE\6.5\Server\bm_ruleset.2.intsig_rules.1342713580. System error 145.

 

Conditions
 

  • The error message about unlinking files is for a directory.
     


 

Cause

Conduit.exe from SMSMSE cannot handle condition properly when it encounters "access denied" error while checking process handle status on a ruleset reference file.

Resolution

There is no functional impact as a result of the messages.

Symantec is aware of this issue.  This article is updated as more information is available.  Subscribe to this article to receive updates.
 


Applies To

SMSMSE 6.5.7

Microsoft Exchange 2010