BUG REPORT: Preboot authentication with eTokens doesn't work with USB 3.0 (xHCI) ports.

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Article ID: 156782

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Updated On:

Products

Symantec Products

Issue/Introduction

Preboot authentication with eTokens doesn't work with USB 3.0 (xHCI) ports. When trying to authenticate at the PGP Bootguard with an eToken the PGP Bootguard hangs at "verifying" and the PC does not continue to boot.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.  

There have been Feature Requests filed to use USB 3.0.  For more information on this request, as well as general troubleshooting guidelines, see the following articles:

TECH174550 Feature Request:USB 3.0 Support for Symantec Drive Encryption 10.4 and above
TECH232347 Feature Request: USB 3.0 Support for Symantec Endpoint Encryption Drive Encryption 11.x and above