BUG REPORT: PGP BootGuard Hangs with Message "verifying..." when Using a Token on USB 3.0/xHCI compliant Port

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Article ID: 156765

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Updated On:

Products

Symantec Products

Issue/Introduction

When trying to authenticate with a token on the USB port, PGP BootGuard gets stuck with a message "verifying..." (verifying the password) and then does not continue loading the operating system.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. 

There have been Feature Requests filed to use USB 3.0.  For more information on this request, as well as general troubleshooting guidelines, see the following articles:

TECH174550 Feature Request:USB 3.0 Support for Symantec Drive Encryption 10.4 and above
TECH232347 Feature Request: USB 3.0 Support for Symantec Endpoint Encryption Drive Encryption 11.x and above