RSA token transition failes due to 8 chars on VIP EG 9.0

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Article ID: 156739

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Updated On:

Products

VIP Enterprise Gateway

Issue/Introduction

Customer is migrating from SecurID to the VIP system running 9.0 and have the Gateway configured as a PIN+Token validation server and in delegation mode. The problem we are experiencing is with SecurID soft token users failing authentication with the following error message:

AUDIT "2012-01-26 11:16:15.353 GMT-0600" 10.226.38.5 ValidationEngine 0 18712 "text=Access DENIED [VSWebServiceClient] The input PIN + OTP does not meet policy requirements, PIN + OTP length = 8, user=zrw1832, bizCont=off" Thread-3104 VSValidationEngine.c

Cause

The complete delegation related issues/use-cases have been addressed in 9.0.0.1 patch along with security vulnerabilities.
 

Resolution

The complete delegation related issues/use-cases have been addressed in 9.0.0.1 patch along with security vulnerabilities.

The 9.0.0.1 patch is available for download from VIP Manager This patch should address the above issue.