Issue with In-place Upgrade to 12.7

Article Id: 15673

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1884203

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

I am trying to do an In-place upgrade of a policy server from 12.52 SP01 to 12.7 on a Red Hat 6.8 Linux environment and I get the following error even though the Policy Server is running. How can I get past this error reported below?

Policy Server is not running
----------------------------

The Policy Server must be running to execute this wizard, it will be stopped

before the upgrade commences.

Please start the Policy Server.

Environment:

Red Hat 6.8Policy Server R12.52 SP01

Resolution:

Run the following command " ./smpolicysrv -stats " from the siteminder /bin folder

If you get the following error "The specified server is not currently running" This means the siteminder .pipe files are missing or corrupt in /tmp folder of the OS.

Run the stop and then start scripts for the policy server. After you have restarted the service check the .pipe files date/time has been updated.

If the files are not updated, delete them and then stop and then start the policy server again.

/tmp: (siteminder files)
GCL-SiteMinder-A.pipe
GCL-SiteMinder-B.pipe
GCL-SiteMinder.sem
snrrpni?{{?pip