Error: “Failed to reset password for adminname: Failed to delete <VIP_EG_Install>\conf\console_realm.properties. User password reset failed” when trying to reset the Enterprise Gateway Administrator password.

Products

• VIP Enterprise Gateway

Issue/Introduction

The customer was trying to reset the Enterprise gateway Administrator password per the instructions in knowledge base solution SO18998 and received the following error message:

Failed to reset password for adminname: Failed to delete <VIP_EG_Install>\conf\console_realm.properties.  User password reset failed

Cause

The cause of this error is the user that is trying to reset Administrators password does not have access to the following file:

<VIP_EG_Install>\conf\console_realm.properties

Resolution

To resolve this issue please confirm that you are logging in with a user that will have read and write permissions to the following file:

<VIP_EG_Install>\conf\console_realm.properties

Once you have rights with the files, please continue with the steps in knowledge base solution SO18998.