The status of a PGP Whole Disk Encrypted disk is not reflecting correctly on PGP Server and the Authenticated user of device is missing from Internal Users.
The issue can occur due to a corrupt or bad preference file of PGP Desktop or when intermittent connection with the server or policy is not refreshed for a long period of time.
To resolve this issue, first try updating the client policy with PGP Universal Server (right-click the PGP Tray icon and then select Update Policy). If the correct policy is still not shown, recreate the PGP Desktop preference file by re-enrolling the client.
PGP Desktop 10.2.0 MP4
PGP Universal 3.2.0 MP4