Symantec Protection for Sharepoint Servers (SPSS) will not start when it has no access to the URL "crl.verisign.net"

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Article ID: 156682

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Updated On:

Products

Protection for SharePoint Servers

Issue/Introduction

Symantec Protection for Sharepoint Servers (SPSS) will not start when it has no access to the URL "crl.verisign.net".

Cause

Certificate Verification List (CRL) verification is requirement for any signed .Net application, as SPSS is also using signing, it’s a requirement for SPSS as well.

Resolution

As a workaround please disable CRL verification per the following steps:

  1. Under Control Panel, click Internet Options.
  2. Click the Advanced tab, and then locate the Security section.
  3. Click to clear the "Check for publisher’s certificate revocation" check box, and then click OK.
  4. Restart the SPSS service after following the above steps.

If above procedure does not resolve the issue then please try the following steps:

  1. Stop the “Symantec Protection 6.0 for SharePoint Servers service” from windows service console
  2. Open the Symantec.Sharepoint.SPSSService.exe.config file from “InstallDir\SharePoint” folder.  [Where InstallDir is location where SPSS service is installed. i.e. C:\Program Files\Symantec\SharePoint]
  3. Add the <runtime><generatePublisherEvidence enabled="false"/></runtime> tag as shown in below code-snippet.
      </startup>
      <runtime>
      <generatePublisherEvidence enabled="false"/>
      </runtime>

  4. Start the “Symantec Protection 6.0 for SharePoint Servers service” service from windows service console.