WCC UI Not coming up: Report Database Connection

Article Id: 15668

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1082033

Products:

CA Workload Automation AE - Business Agents (AutoSys) , CA Workload Automation AE - Scheduler (AutoSys) , CA Workload Automation Agent

Issue/Introduction:

Changing Database in wcc using wcc_config. WCC config wont let me change it because it cannot find the connect identifier.

The database is reachable via sqlplus client.

I recently switched databases but I cannot connect the new DB. I get this error in the config log:

INFO | jvm 1 | 2017/08/23 10:38:44 | 244 | Caused by: oracle.net.ns.NetException: could not resolve the connect identifier "xxxxx"

Environment:

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component:

Resolution:

Check to make sure the path to tnsnames.ora file is traversable by WCC user. If not check the permissions directory by directory.