WCC UI Not coming up: Report Database Connection

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent

Issue/Introduction

Changing Database in wcc using wcc_config.  WCC config wont let me change it because it cannot find the connect identifier.

The database is reachable via sqlplus client.

I recently switched databases but I cannot connect the new DB.  I get this error in the config log:

 

INFO | jvm 1 | 2017/08/23 10:38:44 | 244 | Caused by: oracle.net.ns.NetException: could not resolve the connect identifier "xxxxx" 

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component:

Resolution

Check to make sure the path to tnsnames.ora file is traversable by WCC user. If not check the permissions directory by directory.