WCC UI Not coming up: Report Database Connection

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Article ID: 15668

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Changing Database in wcc using wcc_config.  WCC config wont let me change it because it cannot find the connect identifier.

The database is reachable via sqlplus client.



I recently switched databases but I cannot connect the new DB.  I get this error in the config log:

 

INFO | jvm 1 | 2017/08/23 10:38:44 | 244 | Caused by: oracle.net.ns.NetException: could not resolve the connect identifier "xxxxx" 

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component:

Resolution

Check to make sure the path to tnsnames.ora file is traversable by WCC user. If not check the permissions directory by directory.