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Symantec Web Gateway (SWG) whitelist functionality appears not to work as expected


Article ID: 156643


Updated On:


Web Gateway


Policy for Content Filtering (CF) for specific type of websites has been created. After then there was a need to whitelist one specific website from the group, so the address has been added to the SWG whitelist. The expected behaviour is the connection to the website will work, but it actually fails with information that CF policy has been triggered.


Option "Bypass Whitelist for Content Filter" on Modules TAB is enabled.


This works as designed.

As a workaround option "Bypass Whitelist for Content Filter" can be disabled or whitelisted sites can be entered as Content Filter exceptions in the Policy.