Filters using tables Inv_AddRemoveProgram or Inv_InstalledSoftware shows software still installed on endpoint where it no longer exists

Products

• IT Management Suite

Issue/Introduction

All Filters using the tables Inv_AddRemoveProgram or Inv_InstalledSoftware show software still installed on endpoint where it is no longer present. No specific error is seen in the logs. Reports using the Inv_AddRemoveProgram or Inv_InstalledSoftware tables may result in more than the expected result.

Environment

ITMS 8.x

Cause

Old data may not be purged from these two tables in question, however if the software is no longer residing on the endpoint, inventory will be processed and the item entry within those tables will have a value of 0 against the InstallFlag column.  If these tables are to be used to create 'Is software installed' reports, then the condition of 'InstallFlag = 1' must be used.

Resolution

Include criteria of 'InstallFlag = 1' into the needed filters.