Need to recover or reset the admin passwords to login to the Linux console/scanners.

book

Article ID: 156636

calendar_today

Updated On:

Products

Messaging Gateway

Issue/Introduction

Administrator left the company

Successfully changed the password in the GUI for the combo machine (Control Center and Scanner on one machine) but cannot change the password for the CLI on the stand-alone Scanner machine

Cannot access the CLI on that machine using the admin password used for changing the Combo machine  

Cause

Password for the CLI of the stand-alone scanner has been changed and changing the password for the combo machine does not change (and is not capable of changing) the password for the stand-alone Scanner CLI

Resolution

Remove the stand-alone scanner from the Control center

OSRestore the stand-alone scanner

Add the new scanner to the Control Center