Start date and End date drop-down does not populate while clicking on drop-down in ITA reports (drop-down should show calendar)

Article Id: 156634

Status: Published

Updated On: 19-04-2013 15:51

Legacy Id: TECH191323

Products:

Management Platform (Formerly known as Notification Server)

Issue/Introduction:

When using IT Analytics reports, and then selecting a ServiceDesk report (or anyother report with start date and end date) the drop-down doesn't populate the calendar, but if the same report is opened using report server URL it works fine

No error message in Log Viewer.

Cause:

Point fix 4 is not correctly installed on SMP 7.1 SP2

Resolution:

If this was working prior to installing point fix 4 please re-install point fix 4

Applies To

7.1 SP2