ccSvcHst.exe Application Error on shut down or restart after installing Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1

Article Id: 156632

Status: Published

Updated On: 28-03-2013 08:33

Legacy Id: TECH191284

Products:

Endpoint Protection

Issue/Introduction:

When a computer is either shut down or restarted an error occurs. This error only occurs when Symantec Endpoint Protection (SEP) 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) is installed on the computer.

ccSvcHst.exe - Application Error
The instruction at "0x679bfc62" referenced memory at "0x00000004". The memory could not be "read".
Click on OK to terminate the program

Resolution:

This problem is fixed in Symantec Endpoint Protection (SEP) 12.1 Release Update 2 (RU2). For more information on obtaining the latest version of SEP, see Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control.