ccSvcHst.exe Application Error on shut down or restart after installing Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1

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Article ID: 156632

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When a computer is either shut down or restarted an error occurs. This error only occurs when Symantec Endpoint Protection (SEP) 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) is installed on the computer.

ccSvcHst.exe - Application Error
The instruction at "0x679bfc62" referenced memory at "0x00000004". The memory could not be "read".
Click on OK to terminate the program

Resolution

This problem is fixed in Symantec Endpoint Protection (SEP) 12.1 Release Update 2 (RU2). For more information on obtaining the latest version of SEP, see Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control.