CMDB Resource Association Diagram only displays a small portion of the diagram in the upper left corner of the window

Article Id: 156620
Status: Published
Updated On: 06-08-2012 10:44
Legacy Id: TECH191136
Products:
CMDB Solution
Issue/Introduction:

When trying to display a CMDB Resource Association Diagram (Manage > Assets > Manage Configuration Items > Computers and Peripherals > Computer > right click on a computer and choose CMDB Functions > Resource Association Diagram), this only displays a small part of it in the upper left corner of the window. The image can be moved, but not resized, staying in the top left corner of the window.

 

Cause:

Defect, Etracks 2825903 and 2693458.

Resolution:

This issue will be resolved in a future version of CMDB Solution.

The workaround is to add a line of code to the ResourceAssociationDiagram.aspx web page to enable it to emulate Internet Explorer 7.
 

  1. On the Symantec Management Platform Server, navigate to the C:\Program Files\Altiris\ResourcePlatform\Web\Manager folder.
  2. Copy the ResourceAssociationDiagram.aspx file to a backup file, such as ResourceAssociationDiagramOld.aspx.
  3. Edit the ResourceAssociationDiagram.aspx file.
  4. Add the following new line at the end of the last "meta http" line:

    <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />

    This top part of the file will then look like the following, with the inclusion of the new line appearing at the bottom of the excerpt:

    <%@ Page Language="C#" AutoEventWireup="True" Codebehind="ResourceAssociationDiagram.aspx.cs"
        Inherits="Altiris.ResourcePlatform.Web.Manager.ResourceAssociationDiagram" %>
    <%@ Register Assembly="Altiris.ResourcePlatform.UI" Namespace="Altiris.ResourcePlatform.UI.Controls"
        TagPrefix="cc1" %>
    <%@ Register TagPrefix="cou" Namespace="Altiris.Common.UI.Controls" Assembly="Altiris.Common.UI" %>
    <%@ Register TagPrefix="wc" Namespace="Altiris.WebControls" Assembly="Altiris.WebControls" %>
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml" style="height: 100%">
    <head id="Head1" runat="server">
        <title>Resource Association Diagram</title>
        <meta http-equiv="Pragma" content="no-cache" />
        <meta http-equiv="Cache-Control" content="no-cache" />
        <meta http-equiv="Expires" content="-1" />
        <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
     
  5. Save the file. Note: If you do not have permission to save to this folder, instead save the file to the Windows Desktop or to an authorized folder. Then, file copy this over to the correct folder afterwards.
  6. Restart IIS. This can be done by running a Command Prompt as an Administrator and typing IISRESET.

Applies To

Internet Explorer 8
Adobe Flash
CMDB Solution 7.1 SP2