Error 1053 - The Service did not respond to the start or control request in a timely fashion

Products

• Protection Engine for Cloud Services
• Scan Engine
• AntiVirus for Caching
• Protection for SharePoint Servers
• Protection Engine for NAS

Issue/Introduction

After installing, the Scan Engine service is unable to start.  Attempting to start the service shows the following error message:

Error 1053: The service did not respond to the start or control request in a timely fashion

The service does not start.

Error 1053: The service did not respond to the start or control request in a timely fashion

Cause

SSE requires Microsoft Visual C++ 2005 SP1 Redistributables to run correctly.

Resolution

Install Microsoft Visual C++ 2005 SP1 Redistributable Package.  

Once applied, the Symantec Scan Engine service starts successfully.

Applies To

• Windows 2003
• Windows 2008
• Windows 2012

Visual C++ 2005 Redistributables not installed