Error 1053 - The Service did not respond to the start or control request in a timely fashion

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Article ID: 156604

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Updated On:

Products

Protection Engine for Cloud Services Scan Engine AntiVirus for Caching Protection for SharePoint Servers Protection Engine for NAS

Issue/Introduction

After installing, the Scan Engine service is unable to start.  Attempting to start the service shows the following error message:

Error 1053: The service did not respond to the start or control request in a timely fashion

The service does not start.

Error 1053: The service did not respond to the start or control request in a timely fashion

Cause

SSE requires Microsoft Visual C++ 2005 SP1 Redistributables to run correctly.

Resolution

Install Microsoft Visual C++ 2005 SP1 Redistributable Package.  

Once applied, the Symantec Scan Engine service starts successfully.


Applies To

  • Windows 2003
  • Windows 2008
  • Windows 2012

Visual C++ 2005 Redistributables not installed