Error 1053 - The Service did not respond to the start or control request in a timely fashion

Article Id: 156604
Status: Published
Updated On: 21-07-2014 07:12
Legacy Id: TECH190991
Products:
Protection Engine for Cloud Services , Scan Engine , AntiVirus for Caching , Protection for SharePoint Servers , Protection Engine for NAS
Issue/Introduction:

After installing, the Scan Engine service is unable to start.  Attempting to start the service shows the following error message:

Error 1053: The service did not respond to the start or control request in a timely fashion

The service does not start.

Error 1053: The service did not respond to the start or control request in a timely fashion

Cause:

SSE requires Microsoft Visual C++ 2005 SP1 Redistributables to run correctly.

Resolution:

Install Microsoft Visual C++ 2005 SP1 Redistributable Package.  

Once applied, the Symantec Scan Engine service starts successfully.


Applies To

  • Windows 2003
  • Windows 2008
  • Windows 2012

Visual C++ 2005 Redistributables not installed