Support for Java 7 and above.

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Article ID: 156596

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Unable to take a Remote Symantec Endpoint Protection Manager (SEPM) Console

Remote SEPM Console receives Unexpected server error [0x10010000]

Cause

Java 7 is not supported with SEP 12.1 RU1 MP1.

Note: Java7 is supported from SEP 12.1 RU2 onwards.

Resolution

Java 7 is not supported with SEP 12.1 RU1 MP1. 

Here are the steps with Java 1.6 update 31 to access SEPM via Java console:

  1. Make sure you have installed the latest version of Java 1.6 update 31 installed on the SEPM server.
  2. Open a web browser and go to: http://localhost:9090/
  3. Once the site comes up click the "DOWNLOAD & LOG IN" link (the upper right hand button).  This should launch the remote console.
  4. If you get a Java security error that says "Block potentially unsafe components from being run?" click "No".

Workaround:

  1. Edit the shortcut which is pointing to javaws.exe in Windows directory. 
  2. Explicitly set it to point to 32-bit JRE 6 location instead. Note: This requires Java 6 and Java 7 both installed on the same computer. If your JRE is in a non-standard path, adjust as needed.
  3. Make sure the 32-bit Java SE Runtime Environment 6 installed (latest version recommended). 
  4. If not installed, get the latest from java.sun.com in their archives. http://www.oracle.com/technetwork/java/javase/downloads/index.html

For a 64-bit OS, change the JRE to the following:

"C:\Program Files (x86)\Java\jre6\bin\javaws.exe" -localfile ... (the rest of the shortcut)

For a 32-bit OS, change the JRE to the following:

"C:\Program Files\Java\jre6\bin\javaws.exe" -localfile ... (the rest of the shortcut)

Note: The "C:\Program Files\" path doesn't work on a 64-bit machine, even if the file exists.

Note: Java7 is supported from SEP 12.1 RU2 onwards.


Applies To

Windows OS with Java 7