404 page not found error is returned when attempting to access the AltirisAgentDownload.aspx page

Products

• IT Management Suite

Issue/Introduction

When selecting the link "Show me this page" in the Symantec Management Agent Install page, or even when manually attempting to open the page http://localhost/Altiris/NS/Agent/AltirisAgentDownload.aspx an HTTP 404 error is thrown:

HTTP Error 404.0 - Not Found

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

Cause

The Altiris Service had somehow been changed to start with the logon account of Local System. The correct logon account should be the Altiris or Application Identity account used when the platform was installed (or a local or domain account with rights to the Symantec_CMDB database)

Resolution

Changed the service logon to the correct account and restarted the services.

Applies To

Symantec Management Platform 7.1 SP2