Unable to register CCS agent to CCS Manager

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Article ID: 156579

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Updated On:

Products

Control Compliance Suite Windows Control Compliance Suite Control Compliance Suite Unix Control Compliance Suite Standards Server

Issue/Introduction

While registering a CCS Agent to CCS Manager we get the following error Message  " ESM_REG_23793:ESM problem - Error opening license file for read " and then the registration fails

 " ESM_REG_23793:ESM problem - Error opening license file for read "

Cause

The error will occur if the license has not been installed on the manager or the license file does not exist on the manager.


 

Resolution

First verify the license is installed:

  1. Open the ESM Enterprise Console and expand "All Manager"
  2. Right click on the manager, select properties and then click on the license tab,
  3. If it gives an error regarding Unable to get License file for read, follow the below mentioned steps

a) Right click on the My ESM Enterprise and expand Enterprise License and click on License Manager

2. On License Management Console, click on Distribute button

3. Select the Manager and provide the New allocation value for the selected Manager, and click on ADD

 

Again try and register the Agent to the CCS Manager it should work this time.

 


Applies To

Windows 2008 R2

CCS 11.0

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