Feature Request: Add Support to Use System Restore in the Windows Advanced Boot Menu (F8) with Symantec Drive Encryption

Article Id: 156574

Status: Published

Updated On: 31-05-2013 14:18

Legacy Id: TECH190616

Products:

Drive Encryption

Issue/Introduction:

Feature Request: Currently, it is not be possible to use System Restore from the advanced boot menu (F8) if the Windows system partition is encrypted with Symantec Drive Encryption (formerly known as PGP Whole Disk Encryption).

It is still possible to use System Restore after booting into Windows.

There are no errors reported, but the System Restore utility in the advanced boot menu will be unable to read the encrypted disk.

Resolution:

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.

Technical Support filed a Feature Request to add this product feature. Note that a feature request is exactly that, a request. There is no committed date for this request from the PGP Product Management team, nor from the PGP Engineering team at this time.

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.

Applies To

This behavior is observed on Windows computers with its system partition encrypted with Symantec Drive Encryption (formerly known as PGP Whole Disk Encryption).