Unable to generate xml policy for Software Update Plug-in Install or Upgrade or Uninstall Policy

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Article ID: 156570

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Unable to generate xml policy for Software Update Plug-in Install / Upgrade / Uninstall Policy

Unable to generate xml policy for Software Update Plug-in Install / Upgrade / Uninstall  Policy

Cause

Duplicates of the original Software Update Plug-in policies were created which will automatically create the extra operating system specific policies.

Resolution

Under "Settings>Agents/Plug-ins>Software>Patch Management>Software Update Plug-in Install" check for the following policies:
Software Update Plug-in Install for Linux
Software Update Plug-in Install for Windows x64
Software Update Plug-in Install for Windows x86
Software Update Plug-in Upgrade for Linux
Software Update Plug-in Upgrade for Windows x64
Software Update Plug-in Upgrade for Windows x86
Software Update Plug-in Uninstall for Linux
Software Update Plug-in Uninstall for Windows x64
Software Update Plug-in Uninstall for Windows x86

If any of these exist then duplicates of the following have been created at some point:
Software Update Plug-in Install
Software Update Plug-in Upgrade
Software Update Plug-in Uninstall

Configure the original default policies to match the duplicates.
Turn off the duplicates and turn on the originals
Delete the duplicates and the extra operating system specific policies will disappear and the error will stop occuring.


Applies To

Symantec Management Platform 7.1.2
Windows Server 2008 R2