Endpoint Status pie chart on the Home screen of Symantec Endpoint Protection Manager console 12.1 does not appear.

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Article ID: 156566

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Updated On:

Products

Endpoint Protection

Issue/Introduction

 Endpoint Status pie chart on the Home screen of Symantec Endpoint Protection Manager (SEPM) console 12.1 does not appear and shows Red x.

Cause

In 12.1 SEPM, the process used to open the links from the Security Response panel (or any other web links) is "IeEmbed.exe" 
Instead of Internet Explorer as in SEP 11.0.x

Resolution

Follow the Steps provided below:

1) Remove the Proxy settings from SEPM : 

  • Login to SEPM

  • Click on Admin TAB

  • Click on Servers

  • Right click Server

  • Edit Server Properties and click on Proxy server TAB

2) Restart the SEPM Services from services.msc

3) Login again to the SEPM

4) Restore the Proxy Settings .

 

 

 

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