Task: Copy File, does not run on a client computer. Task is being put to sleep


Article ID: 156554


Updated On:


Management Platform (Formerly known as Notification Server)


Client computer can run other tasks but NOT Task: Copy File.

1. A simple script task works

2. Full Inventory collection works

3. Detection checks work as normal


Error: The agent for this task type is not installed

Priority: 4
Date: 5/06/2012 4:01:06 PM
Tick Count: 85499234
Host Name: SMP Server
Process: AtrsHost (1888)
Thread ID: 143
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ServerTasks.ServerTaskExecutionInstance.Sleep
Description: Task instance Quick run on Client1Computer (5/06/2012 4:01:05 PM) is being put to sleep until 5/06/2012 4:06:06 PM. Instance GUID: ccccccc-de21-Sam-ple-5186ed3b59a6

Priority: 4
Date: 5/06/2012 4:01:06 PM
Tick Count: 85499218
Host Name: SMP Server
Process: AtrsHost (1888)
Thread ID: 124
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ClientTask.BaseClientTask.CheckIsTaskComplete
Description: BaseClientTask.CheckIsTaskComplete(): Task "Copy File" (5/06/2012 4:01:05 PM) - 0 / 1 child instances done.  Timeout at 7/06/2012 4:01:05 AM.  Will complete at 6/06/2012 4:01:05 PM if 95% of child instances are complete.


Missing Deployment Solution plugin


1 (Optional).
If the job fails to start i.e. being put to sleep, try changeing the assigned task server.
Under SMP console >Settings >Notification Server > Site Server Settings
Select a new task Server & Manually Assign the client computer to new task server.
**This should help you run the job and get a proper error.

2. Please use the following policy to install Deployment solution plugin on the client (depending on the hardware type)

SMP Console > settings > All Settings  >Agents/Plug-ins  >Deployment and Migration  >Windows (x86)  >Deployment Plug-in for Windows (x86) - Install

After successful plugin installation, the File Copy task should run without error.



Related KBs.

Title: Why are my tasks being put to sleep?

Title: A simple task to copy files from a share starts correctly but the actual copy process fails with "invalid drive specification".

Title: Copy File task fails

Applies To

ITMS 7.1 SP2