How to add, delete or reset the VIP Enterprise Gateway console username and password.

Article Id: 156541

Status: Published

Updated On: 14-10-2019 10:34

Legacy Id: TECH19019

Products:

VIP Enterprise Gateway

Issue/Introduction:

The VIP Enterprise Gateway console username and password needs to be reset.

Resolution:

Perform the following steps on the VIP EG server to add, delete, or reset a VIP Enterprise Gateway administrator account username and password:

From the server that has the Symantec Enterprise Gateway installation, launch a command prompt with Administrator privileges.
Navigate to the following directory: <VIP_Enterprise_Gateway_install>\server\bin
Enter the following command synatex to access the password tool:

On Windows, enter:
passwordTool.bat -adminname <adminname> -adminpass <adminpass> -c <command> -username <username> -userpass <userpass>

On Linux and Solaris, enter:
passwordTool.sh -adminname <adminname> -adminpass <adminpass> -c <command> -username <username> -userpass <userpass>
If the current administrator password is lost/unknown, the authorized VIP Administrator can contact Symantec Technical Support for assistance.

Password Tool arguments

Argument	Description
-adminname <adminname>	Username of the administrator making the change. This was set during the initial installation.
-adminpass <adminpass>	Password of the administrator making the change. This was set during the initial installation.
-c <command>	add - Adds the new user specified in the username and userpass arguments. delete - Deletes the user specified in the username and userpass arguments. reset - Resets the password of the user specified in the username and userpass arguments.
-username <username>	Username to add, delete or change password for.
-userpass <userpass>	New password corresponding to the username. Not required for delete.

If the original VIP EG administrator has been removed, replace <adminname> and <adminpass> with the current active VIP EG administrator.