How to add, delete or reset the VIP Enterprise Gateway console username and password.

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Article ID: 156541

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Updated On:

Products

VIP Enterprise Gateway

Issue/Introduction

The VIP Enterprise Gateway console username and password needs to be reset.

Resolution

Perform the following steps on the VIP EG server to add, delete, or reset a VIP Enterprise Gateway administrator account username and password:

  1. From the server that has the Symantec Enterprise Gateway installation, launch a command prompt with Administrator privileges. 
  2. Navigate to the following directory: <VIP_Enterprise_Gateway_install>\server\bin 
  3. Enter the following command synatex to access the password tool:

    On Windows, enter:
    passwordTool.bat -adminname <adminname> -adminpass <adminpass> -c <command> -username <username> -userpass <userpass>

    On Linux and Solaris, enter:
    passwordTool.sh -adminname <adminname> -adminpass <adminpass> -c <command> -username <username> -userpass <userpass>
     
  4. If the current administrator password is lost/unknown, the authorized VIP Administrator can contact Symantec Technical Support for assistance.


Password Tool arguments

Argument

Description

 -adminname <adminname>

Username of the administrator making the change. This was set during the initial installation.

 -adminpass <adminpass>

Password of the administrator making the change. This was set during the initial installation.

 -c <command>

add - Adds the new user specified in the username and userpass arguments.

delete - Deletes the user specified in the username and userpass arguments.

reset - Resets the password of the user specified in the username and userpass arguments.

 -username <username>

Username to add, delete or change password for.

 -userpass <userpass>

New password corresponding to the username. Not required for delete.

 

If the original VIP EG administrator has been removed, replace <adminname> and <adminpass> with the current active VIP EG administrator.