To revert the situation is necessary following the steps:
- Change the Application and Device Control of group.
- Copy the lsprofile.xml of this specific group.
- Import the lsprofile.xml in each SEP client with network Adapter that were blocked.
Change the Application and Device Control
- Open the Symantec Endpoint Protection Manager;
- Click on clients;
- Click on Policies tab (Between clients and details);
- Edit the Application and Device Control policy;
- Select Device Control;
- Take out any rule that are blocking the network adapter;
- Click on OK button.
Copy the LSProfile.xml of the group
- Note the begin of characters of Policy Serial Number (In the top of page)
- Ex.: Policy serial Number= f8b0-05/16/2012 16:57:46 323
- Just note: F8B0
- Go to the folders of groups, in the SEPM server
- The folder is in the similar path: "%driver%\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent" in 32bits and %driver%\Program Files(x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent" in 64bits
- Enter in the folder that starts with the same begin of the Policy Number (Ex.F8B0)
- Copy the file "LSProfile.xml" to a PenDrive or Brun in a CD/DVD
Import the LSProfile.xml in each SEP client.
- Bring the LSProfile.xml to the station with problem (By PenDrive or CD/DVD);
- Open the SEP client (double click in the shield next to the clock);
- Click on the "HELP" button;
- Select "Troubleshooting...";
- Click in "Import..." button under the "Policy Profile" options;
- Select the LSProfile.xml from CD/DVD or PenDrive.
Restar the SEP client service
- To Stop: Go to Start > Run > type: SMC -Stop
- To Start: Go to Start > Run > type: SMC -Start
SEP client 12.1