Plain text format is not available for Symantec Endpoint Protection Manager (SEPM) email notifications


Article ID: 156496


Updated On:


Endpoint Protection



Symantec Endpoint Protection (SEP) 12.1.x uses text/HTML format for notifications instead of plain text format. Some devices or programs are unable to view mail with text/html encoding.



Symantec Endpoint Protection Manager (SEPM) 12.1.1101.401 (12.1 RU1 MP1) and later supports sending email notifications in plain text format. The default format is text/HTML. To send notifications in plain text format, the SEPM administrator must edit the file on the server (located in the SEPM installation folder, under \tomcat\etc\) and add the following new line:


Applies To

Symantec Endpoint Protection 12.1.x