New Windows Password not Synchronized with PGP BootGuard

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Article ID: 156491

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Updated On:

Products

Drive Encryption

Issue/Introduction

After changing your Windows password, the password is not synchronized with the Symantec Drive Encryption (previously PGP Whole Disk Encryption) Single Sign-On passphrase.

 

Cause

If you change your password in any other manner—via Domain Controller, the Windows Control Panel, via the system administrator, or from another system, your next login attempt on the PGP BootGuard screen will fail.  To log in you must enter your old Windows password to continue to load the operating system.

Resolution

To resolve this issue you must change your Windows password by pressing Ctrl + Alt + Delete and then clicking change password.  This method correctly updates the password with the PGP BootGuard passphrase.