SEP clients disappear from the console if you click 7 times on Refresh

Products

• Endpoint Protection

Issue/Introduction

When you log in to Symantec Endpoint Protection Manager (SEPM) console, you notice that all clients disappear from the groups:

 - If you click 7 times on Refresh

 - If you move 7 times among group tree

 

You then need to logoff/logon if you want to find clients back.

This problem is cosmetic and do not impact security (clients are communicating and updating, client logs are received by SEPM, etc.).

 

Cause

Unknown.

 

Resolution

Upgrade SEPM to version 12.1 RU1 MP1.

 

Applies To

Situation 1: Standalone SEPM 12.1 RU1.

Situation 2: SEPM 12.1 RU1 and its replication partner, Active Directory synchronization enabled. In this scenario, the problem only appears on replication partner.