SEP clients disappear from the console if you click 7 times on Refresh

Article Id: 156483

Status: Published

Updated On: 28-07-2012 13:14

Legacy Id: TECH189297

Products:

Endpoint Protection

Issue/Introduction:

When you log in to Symantec Endpoint Protection Manager (SEPM) console, you notice that all clients disappear from the groups:

- If you click 7 times on Refresh

- If you move 7 times among group tree

You then need to logoff/logon if you want to find clients back.

This problem is cosmetic and do not impact security (clients are communicating and updating, client logs are received by SEPM, etc.).

Cause:

Unknown.

Resolution:

Upgrade SEPM to version 12.1 RU1 MP1.

Applies To

Situation 1: Standalone SEPM 12.1 RU1.

Situation 2: SEPM 12.1 RU1 and its replication partner, Active Directory synchronization enabled. In this scenario, the problem only appears on replication partner.