BUG REPORT: A failed authentication attempt at BootGuard will disable external USB keyboards

Products

• Symantec Products

Issue/Introduction

 When attempting to authenticate with PGP BootGuard, failing to authenticate can disable the USB keyboard.

Resolution

This issue is fixed in the following release:

• PGP Desktop 10.2.1 MP3 or later

Swapping the affected keyboard with another model can provide a workaround. Additionally, the built-in keyboard on laptops is unaffected and can still be used.

Applies To

 The following combinations of keyboard models and systems have been identified as affected:

 

Dell Latitude E6520 and Dell YU-U0003-Del5 keyboard

Dell Optiplex 780DT and unidentified Logitech keyboard

Dell Optiplex 760 and Dell SK-8135 keyboard

Dell Optiplex 740/745/755

HP 8000e and unidentified Dell keyboard

HP 8000 Elite and HID Omnikey 5321v2 keyboard

HP Elitebook 8530W with docking station HSTnn-i11x

HP Compaq 6200 Pro Small Form Factor PC with KU-0316 HP keyboard

HP Compaq LA2405wg

HP ProBook 6460B

Lenovo Thinkpad T420 and T500 and Lenovo KUF0452 keyboard

Lenovo Thinkpad T420 and W520 and Lenovo SK-8815 keyboard

Lenovo ThinkStation E20 and Lenovo SK-8815 keyboard

 

Additional combinations of system and keyboard not listed here may be affected.