Unable to start the SEPM and SEPM web server service.

Products

• Endpoint Protection

Issue/Introduction

Cannot start the SEPM and SEPM web server service.

Checked the event viewer and got the following error

The Apache service named  reported the following error:
>>> Invalid command 'at', perhaps misspelled or defined by a module not included in the server configuration 

The Apache service named  reported the following error:
>>> Syntax error on line 1 of C:/Program Files/Symantec/Symantec Endpoint Protection Manager/apache/conf/httpd.conf:     .

Cause

Incorrect parameter in the http.conf file in the first line

Resolution

Went to

C:/Program Files/Symantec/Symantec Endpoint Protection Manager/apache/conf/httpd.conf

and found the following in the 1st line

at 12:00 /INTERACTIVE "C:\Program Files\Internet Explorer\iexplore.exe"#
 

deleted the # and added it at the beginning followed by a space and saved it.

Applies To

Windows Server 2003 Enterprise Edition SP1