Getting the error 'Loading stage 2', after rebooting the Dell Xt3 laptop, which has PGP 10.2 MP5 installed.

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Article ID: 156463

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Products

Symantec Products

Issue/Introduction

When you install PGP 10.2 MP5 on Dell Xt3 laptops, you get the message 'Loading stage 2' and then the system just hangs there forever.
 

'Loading stage 2'

Resolution

This is a known issue with Dell Xt3 laptops and this compatibility issue is resolved in the upcoming version 10.2.1 MP1, which would be released in a few months.
 

The Workaround is to disable various USB devices in the BIOS including the webcam and fingerprint reader.


Applies To

PGP 10.2 MP5