How to create a new content folder for Symantec Endpoint Protection Manager on another disk or partition

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Article ID: 156458

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The disk or the partition where the Symantec Endpoint Protection Manager (SEPM) is installed has run out of space and you want to know what steps to take to move the content folder to a new disk or partition.

Low disk space errors, or other processes unable to run due to low disk space conditions.

Cause

Content revisions are consuming too much disk space in the partition were SEPM is installed.

Resolution

In Symantec Endpoint Protection, the number of content revisions stored is configurable through the console.

Note:

  • If you select Default (or Simple) as an installation parameter, then the stored content revisions will be set to 3.
  • If you select Custom (or Advanced) as an installation parameter, then the number of content revisions retained by default is directly related to the number of clients associated with the SEPM:
    • Fewer than 500: 3 revisions
    • Between 500 and 1000: 10 revisions
    • More than 1000: 30 revisions

Following Symantec best practices and recommendations for environments larger than 1000 clients, a number of 90 content revisions should be configured in the SEPM. This number assures that the SEPM will have all the revisions for the last 30 days stored at the content folder and database.

The content revisions are stored in SEPM by default at C:\Program Files\Symantec Endpoint Protection Manager\Inetpub\content (32-bit) and C:\Program Files (x86)\Symantec Endpoint Protection Manager\Inetpub\content (64-bit).

Steps to create and map a content folder in another disk or partition:

  1. Install another disk drive at the SEPM server.
  2. Using the Windows Disk Manager, format and initialize the disk.
  3. When the disk is ready and online, create a new folder on it and name it content.
  4. Stop the SEPM, database and all other related services.
  5. Go to C:\Program Files\Symantec Endpoint Protection Manager\Inetpub\content and move all the content of this folder to the new folder created in the new disk drive.
  6. Remove the folder C:\Program Files\Symantec Endpoint Protection Manager\Inetpub\content.
  7. Create a new shortcut and point to the folder named content in the new disk drive.
  8. Test the access to the shortcut.
  9. Start the SEPM and database services.

After this procedure, you will free the disk space consumed by the content folder and use the new folder created at the new disk drive.