Why on the dashboards, the total of threat messages (585,652) are not equal to Total Threats (587,737)?

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Article ID: 156443

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Updated On:

Products

Messaging Gateway

Issue/Introduction

What is the difference between the threat messages and Total Threats on Symantec Messaging Gateway dashboard?

 

 

Resolution

- Total Threat Messages is the total number of messages with one or more threats in the same email.
- Total Threats is the total number of threats sent to SMG. Consequently since an email could have more than one threat this number will be greater than the Total Threat Messages.

Example:
Your organization gets 10 emails of this kind:
6 emails have 1 threat.
2 emails have 2 threats.
2 emails have 3 threats.
Total Threat Messages is 10.
Total Threats is 16.