BUG REPORT: Unable to Synchronize Key - Client Request <GetKeyByKeyID> returning fault -11980 (unknown error)


Article ID: 156417


Updated On:


Symantec Products


When Running PGP Desktop 10.2.0, you may note that some public keys are causing the following error in the logs:

Debug logs on client and on server will have following lines:

Received fault from getkeybykeyid request (err=-11980)


client request <GetKeyByKeyID> returning fault -11980 (unknown error)


get key by keyid failed: Invalid domain name specified      


The Key ID of one of the keys on your keyring is not found on PGP Universal server when a key search is performed on keyservers in the keyserver list.
PGP Unable fails to locate the domain keys.$ADDRESS_DOMAIN during an attempt to search by Key ID in “ldap://keys.$ADDRESS_DOMAIN:389” as listed in keyserver settings.

Another possible reason for this may be a blocked network port.



This issue is fixed in the following release:

- PGP Universal Server 3.2.1 MP5



To remove the error, you must remove the keyserver "Keyserver of sender or recipient address (ldap://keys.$ADDRESS_DOMAIN:389)" from the keyserver list on your PGP Universal Server.

Please note that this action will change the behavior.

Applies To

PGP Desktop 10.2.0

PGP Universal Server 3.2.0