Licenses for Real Time System Manager and Virtual Machine Management will only show count as '1' on SIM.

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Article ID: 156402

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Updated On:

Products

Management Platform (Formerly known as Notification Server) Real-Time System Manager Virtual Machine Management

Issue/Introduction

New licenses show incorrect count for Real Time System Manager and Virtual Machine Management when installed in SIM.

Licenses for Real Time System Manager and Virtual Machine Management will only show count as '1' on SIM.

Resolution

This is expected behavour.

Please follow the below steps to look at the installed correct licenses in  SIM.

1. Real Time System Manager and Virtual Machine Management will only show count as '1' on SIM as they are the mangement products of Notification Server (NS).
2. License Removal Tool (found from: C:\Program Files\Altiris\Notification Server\Bin\Tools\RemoveLicense.exe) should show the exact count of the licenses which have been purchased.
 

Note: to remain compliant with EULA, sufficient licenses must be pourchased to cover the number of systems managed.

 

Applies To

 

Notification Server 7.x