How to troubleshoot when Symantec Email Submission Client (SESC) degug logs show error "Unable to send silent Ping" when outbound access to port 80 is blocked

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Article ID: 156395

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Updated On:

Products

Mail Security for Microsoft Exchange Messaging Gateway

Issue/Introduction

The debug logs for the SESC service show an error message similar to the following regarding a "silent ping" error similar to the following:

[::]2012-05-07 14:34:36,023, [27], ERROR, Symantec.Submission.Service.SilentPing, Error: Unable to send silent Ping. Exception:
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 143.127.10.30:80
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at Symantec.Submission.Service.SilentPing.SendSilentPing()
[::]

The default location for the SESC debug logs is C:\Program Files\Symantec\SESC\1.0\Logs\log.txt (for more details see the following article: How to Obtain Debug logs for Symantec Email Submission Client (SESC)).

Cause

The SESC service is unable to communicate with the Symantec ping server located at:

Resolution

Ensure that the SESC  computer has outbound access to port 80 to the Internet. If outbound access is not available this error message can be ignored.


Applies To

  • SESC  1.0