System Crashes After Installing PGP Desktop on System with Safeboot Installed

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Article ID: 156381

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Updated On:

Products

Symantec Products

Issue/Introduction

After installing PGP Desktop on a computer with Safeboot, the computer crashes.

 

Cause

This is due to incompatibility issues with PGP Desktop and Safeboot.

See the following KB  article for best practices for PGP Whole Disk Encryption

http://www.symantec.com/docs/TECH149543

Resolution

PGP Whole Disk Encryption cannot be used on a computer with Safeboot installed. Even if you don't use the PGP Whole Disk Encryption functionality, the drivers are automatically installed.

To install PGP  Desktop without the PGP Whole Disk Encryption functionality and its related drivers, refer to the following article:

http://www.symantec.com/docs/HOWTO84112