Symantec Email Submission Client (SESC) does not process email spam submission starting May 2, 2010 and debug logs show error message "The remote server returned an error: (412) Precondition Failed."

Products

• Mail Security for Microsoft Exchange
• Messaging Gateway

Issue/Introduction

There are spam submissions in the SESC spam submission folder.  The spam submissions stay in the submission folder and are not processed by SESC. The SESC console shows the Failed counter increasing.  This counter is displayed at the top of the SESC console.

• The SESC debug logs show the following error sequence (once for each pending submission)

[::]2012-05-02 09:12:29,154, [25], ERROR, Symantec.Submission.Common.HTTPClient.HttpPostRequest, Exception caught while getting HTTP response.
 Exception:

 System.Net.WebException: The remote server returned an error: (412) Precondition Failed.
   at System.Net.HttpWebRequest.GetResponse()
   at Symantec.Submission.Common.HTTPClient.HttpPostRequest.PostRequest()

Default location for SESC debug log is C:\Program Files\Symantec\SESC\1.0\Logs\log.txt.

Cause

The Symantec online submission site is currently not accepting submissions from SESC.

Resolution

This issue is resolved as of May 4th.