BUG REPORT: PGP Desktop Automatically Decrypts When Enrolling a New User


Article ID: 156371


Updated On:


Symantec Products


When enrolling a second user in a Consumer Group with automatic encryption, after enrolling with a user that is in a Consumer Group without automatic encryption who has alredy encrypted the drive, the drive begins to decrypt.

Could not start disk encryption err -12000.


Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product.  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Applies To

This has been tested to be affected by clients downloaded from PGP Universal Server and the users are in different Consumer Groups. The first user is in a Consumer Group who's policy does not have automatic encryption. The second user is in a Consumer Group that has automatic encryption enabled.