New license does not renew the antivirus content. No error during the license registration.

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Article ID: 156369

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Updated On:

Products

Mail Security for Domino

Issue/Introduction

Customer wants to register a new license. The license is registered through the Symantec Mail Security for Domino interface but the antivirus content is not updated.

No Error during the registration of the license.

Cause

The new licenses contains the following for the antivirus update:

<name>SMSDOM MPE AntiVirus Content</name>

This newer MPE license conflicts with the previous format of the antivirus content in the previous licenses. Removing previous licenses solves the issue.

Resolution

This issue has been resolved in version 8.1.2 and higher. If you are experiencing this issue, please upgrade to the latest version of Symantec Mail Security for Domino.