Query Engine in other domain failed to connect in connection database with Error “RPC Server is Unavailable”

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Article ID: 156338

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Updated On:

Products

Control Compliance Suite Exchange Control Compliance Suite Windows

Issue/Introduction

Query Engine in other domain failed to connect in connection database with Error “RPC Server is Unavailable”

Query Engine in other domain failed to connect in connection database with Error “RPC Server is Unavailable”

Cause

Not able to resolve the name of the Remote QE machine.

Resolution

 

  1. Check that the Firewall is configured according to requirement of the product.
  2. Check "Computer Browser" and "Remote Registry" services are started on target MQE.
  3. Check that the remote domain credentials are added in the credential database.
  4. Check by pinging the QE machine by IP Address and then by hostname.
  5. If ping is successful with IP Address and failed with hostname, there is problem with name resolution.
  6. Ask your DNS team to resolve the issue or Enter host entries of remote MQE's machine name and FQDN in local hosts file.

 


Applies To

1. On a machine in remote domain, only MQE is installed and we are trying to add it in connection database.

2.  Remote domain trusts home domain.