Error: "Cannot retrieve message for error 0x8004100e context information : WMI failure" while running a query on IIS Web Sites datasource using bv-Control for Windows.

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Article ID: 156337

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Updated On:

Products

Control Compliance Suite Windows

Issue/Introduction

Error: "Cannot retrieve message for error 0x8004100e context information : WMI failure" while running a query on IIS Web Sites datasource using bv-Control for Windows on an Windows 2008 machine running IIS 7.x

 

Update 3/26/13:

There is a known issue for IIS machines running Windows 2008 R2 where the R2 IIS machines do not show up in any IIS related queries in version 11.0 and do not produce any error messages.  This same resolution applies.

Cause

To report on IIS 7 Web servers, the BV-Control for Windows snap-in requires that you install the WMI provider on target computers. To install the WMI provider, select the IIS Management Scripts and Tools component in Management Tools (or Web Management Tools). On Windows Vista, this option is available in Windows Features in Internet Information Services.

Resolution


 

To install the IIS 7.0 WMI provider on each target computer and on Query Engine machine (Or 11.0 CCS Manager) reporting on the target computers. Follow these steps to To activate 'IIS Management Scripts and Tools' on a Windows Server 2008:

  1. Click on Start -> Control Panel -> Administrative Tools -> Server Manager -> Roles
  2. Scroll down to the IIS Role list called “Role Services ## installed”.
  3. Choose Add Role Services
  4. Scroll down to, and select IIS Management Scripts and Tools
  5. Click the Install Button
  6. Run the bv-control for Windows query again.

Applies To


Attachments

ReadMe_CCS_DataCollection_PCU_2011-3.pdf get_app