When trying to drill down into an IT Analytics report, the error "HTTP 401: Unauthorized" occurs.
HTTP 401: Unauthorized.
This issue will be resolved in a future version of IT Analytics.
Two workarounds exist that can resolve the issue:
Workaround 1: Install Kerberos
Install and configure Microsoft Kerberos in the network environment. The following Knowledge Base article describes how to do this:
Unable to run IT Analytics reports after upgrading or installing IT Analytics 7.1 SP2
Workaround 2: Use the Report Server direct URL in the Symantec Management Console
This then works similarly to having the URL added as a browser Favorite, but as a Symantec Management Platform link directly in the console. Clicking on this should then open the specified IT Analytics report successfully.
Warning "The authenticated user cannot access the requested cube." occurs when trying to access an IT Analytics cube
IT Analytics 7.1, SP1 and SP2.