Error: "You have privileges to login to the mailbox. However that mailbox cannot access the exchange information store on the server" while running the Control Compliance Suite, CCS, for Exchange version 10.5.1 configuration wizard.

Products

• Symantec Products

Issue/Introduction

Error: "You have privileges to login to the mailbox. However that mailbox cannot access the exchange information store on the server" while running the bv-Control for Exchange version 10.5.1 configuration wizard.

Resolution

Verify the following point to resolve the issue.

• The used account used in the configuration wizard should have Organization Management role in Exchange 2010
• Check if it is a CAS Array environment. If yes, mention the CAS Array name in Default Server name.
• Verify the version of MS Outlook that is installed on the RMS server. It should be MS Outlook 2007 or later.