Unable to update policy Bad Parameters -12000

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Article ID: 156310

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Updated On:

Products

Symantec Products

Issue/Introduction

An error is displayed in the Client logs on PGP Universal Server regarding updating client policy.

client request <UploadKey> returning fault -12000 (bad parameters)

Cause

This issue can be due to an invalid email address on the Managed Key on PGP Universal Server.

Resolution

To resolve this issue, use one of the following;

  • If you are only using the WDE feature, export the Managed Key and delete it from PGP Universal Server.
     
  • If you are already using key, update the email address from Key properties.

Applies To

PGP Universal Server 3.2 MP5 (2599)

PGP Desktop 10.2 MP5 (2599)